The short version — the real one, because a wall of legalese helps nobody:
Information, not advice. Everything on this site is public-data journalism and self-help document preparation. It is not legal advice; no attorney-client relationship is created; no outcome is guaranteed. Disputing a ticket is always free yourself at nyc.gov.
The Defense Pack ($12.99, one-off): you get a generated written statement based on the facts you provide. You are responsible for its accuracy before you file it. Up to 3 regenerations per purchase.
Refunds — 14 days, no questions asked. Email hello@getaxionlabs.com within 14 days of purchase and say "refund". You do not have to give a reason, and we will not ask for one. Refunds are issued to the original Stripe payment and the order link is deactivated. If you would rather have the document fixed than refunded, tell us what is wrong and we will fix it — but that is your choice, never a condition.
Accuracy: we verify against the city's published data and stamp dates on our numbers; if something is wrong, tell us. One person reads that mail and answers it; expect a reply within a few days.
There is a person behind this page, and it is me. If anything here is wrong, out of date, or reads like it was written by a machine that has never been ticketed, email me — when I change something I say so on the page. One person reads that mail and answers it; expect a reply within a few days. Whatever you decide about your ticket, disputing it is free at nyc.gov — Dispute a ticket, and you never need us, or anyone, to do it for you.